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Belco is one system where all customer communication comes in. Take a tour through the channels that we can connect in Belco.
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All important information about your customer can be found on the customer card: from contact details to order and contact history.
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Communication with customers
Learn how to communicate with customers in Belco, what a Shared Inbox is and how to use smart communication features.
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We take you through the start-up phase: from the first time we meet until everything is set up according to your wishes.
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Home
Guided tour
01
Channels
Belco is one system where all customer communication comes in. Take a tour through the channels that we can connect in Belco.
02
Customer card
All important information about your customer can be found on the customer card: from contact details to order and contact history.
03
Communication with customers
Learn how to communicate with customers in Belco, what a Shared Inbox is and how to use smart communication features.
04
Getting started with Belco
We take you through the start-up phase: from the first time we meet until everything is set up according to your wishes.
Cases
Prices and features
About us
Our mission and vision
We are happy to tell you what we stand for.
Our Story
We would like to take you on a journey through time.
Our Team
Meet the faces behind Belco.
Our Partners
We cooperate in various ways.
Contact
We are happy to answer your questions.
Blog
Read our articles full of smart tips.
Login
Schedule a Demo
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Blog
Welcome to the Belco blog! From smart tips for perfecting your customer service to the latest e-commerce news, it's all here.
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Tips
Upselling and cross-selling: happy customers and more sales in one
As an e-commerce company, are you curious about how to increase your sales and customer satisfaction with upselling and cross-selling?
Edwin
Read this case
Happy customers
Behind the scenes: Van Asten Babysuperstore - in conversation with Violetta
From every conceivable type and size of baby clothing to strollers, toys, beds and stair gates, you'll find everything in the baby field at Van Asten Babysuperstore.
Edwin
Read this case
Happy customers
Improve customer experience - how do you do it?
In the perfect world, all communication with customers goes smoothly, customers remain a loyal customer after the initial purchase
Madelon
Read this case
Happy customers
The 7 advantages of Belco for fashion webshops
The time when a webshop in the fashion industry could do customer service on the side is long gone.
Edwin
Read this case
Happy customers
Using buying motives smartly to increase your sales
Why do we buy what we buy? In some cases there is a direct motivation: we are hungry so we buy a loaf of bread.
Edwin
Read this case
Platform
Popular software links with Shopware 6
Shopware is really taking off in our country. One of the reasons why many web shops choose Shopware 6 is because it is so easy to link.
Edwin
Read this case
Tips
"With the cybercriminal, what can we help you with?"
How do cybercriminals operate, why do they need good customer service and what can we do about them?
Edwin
Read this case
Tips
Outsource your webshop's customer service or would you rather do it yourself?
To do it yourself or to outsource is a question that entrepreneurs often ask themselves. You can also ask yourself this question when it comes to your customer service.
Edwin
Read this case
Tips
A friendly reminder e-mail - does it exist?
Is there no other way, and is there such a thing as a friendly reminder e-mail? We believe, as ambassadors of customer-friendliness...
Madelon
Read this case
Our Colleagues
Startup Weekend Groningen 2022 - We were there!
I (Marcel) went to the Startup Weekend in Groningen, together with my colleague Reinoud, from 29 April to 1 May.
Reinoud
Read this case
Platform
Shopware 6 - what are the benefits?
Shopware is becoming increasingly popular, as we have noticed. We see that many new webshops choose the platform, but existing webshops are also making use of it.
Edwin
Read this case
Tips
Do you match your customer service with your visitors?
We are all looking for the right match. Not only in love, but also in customer service. Did you know that the Netherlands is in the top 5 of...
Edwin
Read this case
Platform
Belco <3 Picqer: een succesvolle combinatie
Belco has an integration with Picqer; warehouse software. It is now even easier to get an overview of all the data relating to your order.
Edwin
Read this case
Tips
Seven reasons why you should catch a chatbot
You are sitting at your computer, looking for information about an order. A chat window pops up asking if you need help with anything.
Edwin
Read this case
Tips
Why can't you have a coffee talk in Belco
We regularly get the question whether we can add an internal chat to Belco. Nice idea, but does it really add anything?
Edwin
Read this case
Tips
This is the reason to start with e-mail marketing
E-mail marketing is still huge and remains popular. It is smart to get started.
Reinoud
Read this case
Tips
10 cool topics for a newsletter
We are going to help you with some fun, good and inspiring topics for the newsletter! Of course, the tips have to fit your business.
Michel
1/8/2020
Read this case
Tips
How do I write a good newsletter?
Suppose you have a web shop and you sell brooms without handles, socks with holes or kites without rope, then it's only a matter of time until the bad reviews...
Madelon
Read this case
Tips
The best-kept secret for a successful webshop
The customer is king. In 2021, the customer is even more king than ever. Globalisation and the unlimited choice that the World Wide Web brings.
Madelon
8/11/2021
Read this case
Tips
7 tips for improving your customer service in 2020
Suppose you have a web shop and you sell brooms without handles, socks with holes or kites without rope, then it's only a matter of time until the bad reviews...
Reinoud
12/4/2019
Read this case
Tips
Bad reviews - 4 tips to avoid them
Suppose you have a web shop and you sell brooms without handles, socks with holes or kites without rope, then it's only a matter of time until the bad reviews...
Edwin
Read this case
Platform
Shopware 6 vs. Magento 2 - which is the best choice?
If we knew an unequivocal answer to this question, we would have gladly given it to you. But unfortunately, the choice between Shopware 6 and Magento 2 is not so simple.
Edwin
7/4/2022
Read this case
Happy customers
Are you going for growth? Dare to choose and give it gas!
Tineke made a Pinterest board for the wedding with her husband Nick. But she could not buy the decoration anywhere. The idea for Weddingdeco.nl was born.
Edwin
26/3/2022
Read this case
Happy customers
Logistics: Plants by post
Love of speed and passion for green. Michiel Ingen Housz started his webshop at a young age, selling unusual plants.
Edwin
26/3/2022
Read this case
Happy customers
Zen business with Spiru
Spiru is a company that was founded in 2017. It all started in the living room, but within 4 months they had a real office with warehouse.
Edwin
26/3/2022
Read this case
Happy customers
How do you get the most HP from your customer service?
Epplejeck is the largest equestrian shop in the Netherlands, once started at the kitchen table with the aim of changing the image of the equestrian sector.
Edwin
26/3/2022
Read this case
Platform
Why more and more web shops are switching to Shopware
Shopware, the e-commerce platform for web shops, is making inroads into the Dutch market.
Edwin
26/3/2022
Read this case