Instagram DM

We like to DM and use social media more and more to communicate with each other. This happens with friends and family, but business contact is also increasingly taking place via social media. Because we are on different social media platforms, it can be quite a challenge for organizations to manage all these channels and respond quickly and adequately to messages. Because the customer's wishes are great: they prefer an immediate response and certainly not wait days for it. On this page we specifically discuss one of the largest and most used social media channels: Instagram.
Below we explain why it is so important to integrate your Instagram business account into your customer service environment and what Belco can do for you in this area.

Why link your Instagram business account to your customer service software?

As mentioned above, messages from various social media channels reach you. They can be compliments, but also questions or complaints. If you have an Instagram business account (Instagram business), this probably looks familiar to you. To maintain an overview, it is advisable to have all messages arrive in one customer service environment. This is exactly what Belco's software helps you with. All your Instagram messages (and messages from other social media channels) arrive in one place and can be answered immediately.

In Belco you can link your Instagram business account to our customer service software in a few simple steps. All incoming Instagram messages then arrive via Belco and are automatically linked to the corresponding customer data.

Link Instagram for business to Belco - 3 advantages

1. All customer data at hand

When a customer sends you a DM via Instagram and the customer's details are known, for example if the customer has previously placed an order in your webshop, you will immediately see the contact details, as well as the communication and order history. This way you keep an overview and you can help the customer quickly and efficiently.

2. Never log in to social media channels again

When you link Belco's software to your Instagram business account, you no longer have to log in separately via Instagram. All messages are loaded automatically and in real time into Belco and you can also answer the messages from Belco: this ensures that you can respond quickly to customer questions.

3. Create follow-up

If you want to schedule a follow-up action after a message from a customer, such as an email you want to send or scheduling a call appointment, you can create a follow-up for this in Belco. You do not have to switch between different platforms, but simply create a ticket with a note for yourself or a colleague.

Curious about how Belco works in practice? Try the software for free for 2 weeks: without obligation and it stops automatically after 2 weeks.

Optimize your online store customer service today. And schedule a demo.

Why Belco

All-in-one solution

Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.

Customer satisfaction

We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.

200+ customers preceded you

We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.

We are ready for you

Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.