Instagram DM

As mentioned above, messages from various social media channels reach you. They can be compliments, but also questions or complaints. If you have an Instagram business account (Instagram business), this probably looks familiar to you. To maintain an overview, it is advisable to have all messages arrive in one customer service environment. This is exactly what Belco's software helps you with. All your Instagram messages (and messages from other social media channels) arrive in one place and can be answered immediately.

In Belco you can link your Instagram business account to our customer service software in a few simple steps. All incoming Instagram messages then arrive via Belco and are automatically linked to the corresponding customer data.

1. All customer data at hand

When a customer sends you a DM via Instagram and the customer's details are known, for example if the customer has previously placed an order in your webshop, you will immediately see the contact details, as well as the communication and order history. This way you keep an overview and you can help the customer quickly and efficiently. ‍

2. Never log in to social media channels again

When you link Belco's software to your Instagram business account, you no longer have to log in separately via Instagram. All messages are loaded automatically and in real time into Belco and you can also answer the messages from Belco: this ensures that you can respond quickly to customer questions. ‍

3. Create follow-up

If you want to schedule a follow-up action after a message from a customer, such as an email you want to send or scheduling a call appointment, you can create a follow-up for this in Belco. You do not have to switch between different platforms, but simply create a ticket with a note for yourself or a colleague. ‍

Curious about how Belco works in practice? Try the software for free for 2 weeks: without obligation and it stops automatically after 2 weeks.