Customer card
Customer data
When you create a link between your shop system and Belco, the most important customer data is automatically loaded. You can look up this information yourself, but they also appear on the screen when the customer contacts you. You immediately see the customer's name, email address, his or her telephone number and even the location. This way you always have the most important contact details at hand and you can communicate with your customers quickly and efficiently.
Order history
The classic question: “What is your order number?” is rarely, if ever, asked at Belco. This is because in Belco you see the complete order history on your screen. You also see the order number, the amount of the order and its status. Would you like to view the contents of the order? Then click on the order and you will immediately be redirected to your shop system.
Contact history
When your customer has to explain his problem or question to you for the umpteenth time, you are already 10-0 behind before the conversation starts. In Belco we prevent this by storing all contact history in our system. This way you can see at a glance why and when the customer previously contacted you. You can also easily read details or notes from previous conversations – via any channel. That saves you a lot of searching and saves your customer a lot of frustration.
Shopping cart information
Just like in a real store, our system shows you exactly which products the customer has in the shopping cart. Based on this, you can give the customer tailor-made advice and help quickly if, for example, there are questions or problems during checkout. The shopping cart information is transferred to Belco in real time, so without delay.
Tracking
In Belco you can see which pages of your webshop have been visited by a customer: we call this the visitor path. This information can be valuable in solving a problem, but it also gives you the opportunity to proactively provide your customer with advice or assistance.
External input
In addition to the information discussed above that is automatically loaded from your shop system, it is also possible to load additional information from external channels. Consider, for example, a link with the warehouse software of Picqer or Sherpan . Curious about which integrations with Belco are possible? Read more about this on the 'start-up' page or feel free to contact us and we will see together what is possible.
These customers already use a customer card
200+ e-commerce companies and retailers have now found their way to us. And we are very proud of that! Below we highlight a number of our customers and explain exactly what we do for them.
End of this section
This part of the tour stops here. If you have any questions or are excited to try Belco, please feel free to contact us. Would you like to continue with the tour? Click next or one of the other 3 parts to view the rest of the tour.
