With Belco, you can manage your communication with customers in clear support software, whether it is by telephone, Whatsapp, e-mail or social chats. This gives you maximum grip and overview of your support department.
All communication is stored in Belco and it is clearly visible which channel the customer used to contact us. We also keep track of who has communicated with the customer in the support software, making it easy to take over communication from a fellow support employee.
More overview in customer contact and less time spent on dozens of e-mail inboxes, sticking post-its and discussing internally what has been agreed with the customer? Then the Belco support software is also a solution for you! More than 750 web shops and thousands of employees work with Belco's support software every day. We ensure that you communicate easily with your customers and maintain an overview. Within Belco there are customer cards available, which keep track of each customer's data, order history and even what is currently in the shopping cart. In this way, every customer can be helped properly.
Belco interfaces with almost all popular e-commerce systems available in the market. With the e-commerce link, data from your webshop arrives directly in Belco, which is handy because this way you immediately know the history of the customer. Data we synchronize with a webshop link:
- Customer data
- Order history
- Shopping cart content
Belco has links with all major e-commerce parties, including:
- Magento
- WooCommerce
- Lightspeed
- Shopify
- Shopware
Belco is a 100% Dutch party that you have direct contact with. Not only if something is wrong, but also to provide you with the best advice.
You get more than just support software, you also get advice on how to best set up your support department in the software.
Belco's support software ensures that all communication comes in and is answered in one central place. This provides overview, structure and results in happy customers.
We develop our own support software and we like to be on the front line. We are therefore always looking for improvements. Do you have any ideas or points for improvement? Then we will certainly include it in our backlog!
