Channels
Who does what?
With Belco you know exactly which colleague is handling an email. This way, there is never any duplication of work and you can easily pick up an email from a colleague when he or she is absent, for example. You can also add useful notes to the emails, so that you can quickly exchange information.
Set up smart automated replies
By using quick responses you can easily answer frequently asked questions in emails. Type # and part of a keyword and Belco automatically fills in the correct answer. If necessary, you can fine-tune this answer in the response screen - count your (time) savings.
Live chat
Talk to your customer
At Belco we do not believe in old-fashioned forms. We prefer direct and personal contact between you and your customer: live chat is the way to do this. When a customer posts a message on your website, you will immediately receive a notification in Belco and you can respond immediately.
Automate customer contact
In Belco you can use triggers to provide automated responses to customers in the live chat. For example, automatically send a friendly chat message to your customer that shipping is free if the customer spends 5 euros more in the store or give tips at check-out if the customer is in danger of getting stuck. This way you actively help your customer and increase your conversion at the same time.
Create your own look and feel
You can customize your chat widget to your own taste: adjust the colors and choose a tone of voice for your automated chat messages that matches your brand and identity. In addition, you can set the widget in 12 different languages, so that your customer service does not stop at the national border.
Telephony
Always (and everywhere) available
A complete telephone exchange in one software application: that is also Belco. With Belco you can be reached by telephone for your customers anytime, anywhere. Of course at the office, but with the help of our mobile application, anytime and anywhere you want.
All customer information at hand
Belco automatically links incoming and outgoing calls to the customer card. This means that you immediately see all the customer's important information and also see whether there has been previous contact. So a customer never has to tell the same story 10 times. You can also easily add a message to the conversation or, for example, schedule a follow-up in the form of a call-back appointment.
Special wishes?
Do you have special wishes in the field of telephony? Do you want to link multiple telephone numbers to Belco, do you use a single or double-layer selection menu, do you want to add automated answers or do you have multiple web shops with different telephone numbers? Don't worry, this is all possible in Belco. And if it is not possible, we always try to find a solution.
Bol.com
Log in, log in and log in again
In addition to their own webshop, many e-commerce companies use bol.com as an external party to sell their products. This often works well, but sometimes also causes some annoyance. One of these is that messages and customer questions arrive on the bol.com dashboard and you therefore have to log in there again and again. Fortunately, we have found a solution for this: with our bol.com link, all messages are forwarded directly to Belco and you can even answer the messages from Belco. That saves a lot of time (and frustration).
Small side note
Because bol.com does not allow you to create customer profiles, we cannot directly link the messages that come in to an existing customer. You can later merge the messages in Belco or assign them to a customer profile.
Social messaging
The customer chooses the channel – very social
As you will notice in this tour, customer questions can come to you through many different channels: social messaging is certainly one of them. Here too, it is possible to have messages from different social platforms arrive in Belco. You can also answer the messages directly from Belco. This way, the customer chooses his favorite channel to get in touch with you and that is appreciated, believe us.
We can easily link the social messaging channels below to Belco.
These customers already use channels
200+ e-commerce companies and retailers have now found their way to us. And we are very proud of that! Below we highlight a number of our customers and explain exactly what we do for them.
End of this section
This part of the tour stops here. If you have any questions or are excited to try Belco, please feel free to contact us. Would you like to continue with the tour? Click next or one of the other 3 parts to view the rest of the tour.
