Customerservice via WhatsApp
Belco makes it possible! And, of course, with our software you can also communicate via e-mail, social chat (Facebook and Instagram), telephony and chat from a single environment.
Belco makes it possible! And, of course, with our software you can also communicate via e-mail, social chat (Facebook and Instagram), telephony and chat from a single environment.
The norm in communicating with customers has changed rapidly in recent years, where previously chat and telephony were seen as leading, there is increasing demand among consumers for customer service via WhatsApp. Which of course is understandable: WhatsApp is always with you and is on virtually every smartphone in the Netherlands. In addition, the consumer is in direct contact with an employee as with telephony.
Communicating via WhatsApp works well for many web shops, but especially if it is part of a range of contact options. A quick question about shipping, opening hours or picking up an order fits perfectly within the systematics of Whatsapp.
We see that companies often have trouble keeping track of WhatsApp conversations, this is a thing of the past with Belco!
Customer service via WhatsApp is not complex and, with the right support software, is very manageable. In fact, you can communicate with several customers at once through WhatsApp. Moreover, we make it possible to manage both WhatsApp and the other social channels, email and telephony from one system. Starting a conversation with your customer through WhatsApp is therefore very easy!
Belco bundles all communication channels into one smart solution. So you no longer need to install a separate WhatsApp application to let customers communicate via Whatsapp. If customers contact you via WhatsApp, the conversation will of course enter Belco and you can see from the icon which medium the customer has used to send a message to WhatsApp. Responding is then easy and smart: you respond via Belco and this ensures that the customer receives a message back via Whatsapp.
The smart link between WhatsApp and Belco ensures that all your customer service staff can communicate via WhatsApp with your customers!
Customers are more likely to contact webshops if there are direct contact opportunities, this also applies to WhatsApp or chat.
The great advantage of WhatsApp integration in customer service is that you communicate directly with the customer: questions and answers follow each other at lightning speed.
It's very practical for customer service agents: they can make multiple calls at once via WhatsApp with amazing ease. That really won't work over the phone ;-)
Customers experience WhatsApp as a communication channel with a high degree of reliability: the chance of a response is instinctively higher than after sending an e-mail to customer service.
