Link Shopware 6 to Belco
When you run an online store, you will deal with customers who have problems or questions: the larger your shop, the more customers will contact you. And unfortunately, they don't all do this via one fixed communication channel. Some people prefer to call, others like to email and others prefer Live Chat. To ensure that you can maintain an overview in this maze of communication channels, we have developed Belco. In Belco, all these channels come together in one platform. To link the channels to Belco, it is important that you first link your Shopware shop to Belco.
Is it difficult to connect Shopware 6 to Belco? Luckily not! With the handy Shopware 6 plug-in you can connect your shop to Belco in a few steps. You do this by going to Shops in the Belco menu and clicking on 'Add shop'.
You can read exactly how this workshere. Do you still need help with this or is something going wrong? Contact us, we are happy to help you!
Linking Shopware 6 to Belco has a number of interesting advantages. Below we explain 3 of them.
1. All customer information at hand
When you create a link between Shopware 6 and Belco, the most important customer data is automatically loaded. When the customer contacts you, you immediately see the customer's name, email address, his or her telephone number and even the location. So you never have to ask who the customer is – very customer-friendly.
2. Add channels
To receive all communications in one system, you can add channels to Belco. All conceivable channels, from telephony to Live Chat, can be linked to Belco. You can even add channels from external parties such as bol.com.
3. Live chat
More and more web shops use Live Chat to answer customer questions quickly and efficiently. You can connect the chat widget on your website to Belco, so that you receive all messages from customers in real time.
Curious about how Belco works in practice? Try Belco for free for 2 weeks: without obligation and it stops automatically after 2 weeks.