Triton

Belco is an all-in-one customer service environment where all your communications arrive and can be handled. Many different channels can be added to Belco, such as telephony, e-mail, Live Chat and social media channels. We can also link TritonX to our software using a plug-in. All relevant customer information is then automatically loaded into Belco.

Is it difficult to connect TritonX to Belco? No! With the handy TritonX plug-in you can connect your shop to Belco in a few steps. Do you still need help with this or is something going wrong? Contact us, we are happy to help you!

Linking TritonX to Belco has a number of interesting advantages. Below we explain 3 of them.

1. Enriching customer data

At Belco we love customer data: the more you know about a customer, the better you can help them, is our philosophy. By joining the forces of Belco and TritonX, when a customer contacts you, you know exactly who this customer is, whether there has been contact before and possibly which orders the customer has placed.

2. Organize inbox into teams

Within Belco you can create different teams of employees. Each team will then have its own inbox: for example, an inbox for complaints, returns or sales. This way you can be sure that customer questions always end up in the mailbox of the right employee.

3. Forward

Our software makes it possible to create a new message from a conversation to, for example, a colleague or an external party. By doing this during or immediately after the conversation, you can be sure you won't forget!

Curious about how Belco works in practice? Try Belco for free for 2 weeks: without obligation and it stops automatically after 2 weeks.