Getting started with Belco

Do you want to get started with Belco? In this part of the tour we take you through the start-up phase: from the first time we meet until everything works and is set to your preferences. Let's go!

First acquaintance

Belco is really a product that you have to experience, which is why we immediately schedule a demo after the introduction. In this demo we take you on a video tour of Belco. We provide you with general information about our software and its functions, but we also provide specific information about your business. And in the meantime, you can of course ask us anything you want.

Became curious? A personal demo takes about half an hour and costs you nothing. Schedule a demo!


If you are enthusiastic after the demo and want to get started with Belco yourself, you start a trial period of 2 weeks. You can now link your webshop, load channels and set up the system to your own taste and preference (more about this later). You will experience what it is like to work with Belco in practice. After these 2 weeks you have the choice to stop free of charge or take up the challenge with us to take your customer service to the highest level.

Good to know:
If you want to continue using Belco after the trial period, all your saved data will be automatically transferred to the paid version.

Do you want to get started with our 14-day trial right away? Then register via this page .

Set up Belco in 4 steps

You will be using Belco, great!
Below we explain how to set up Belco in 4 steps. During this start-up period we have a lot of contact with each other: we give you advice, share smart tips and give you a helping hand when necessary.

1. Link shop

An important first step is to link your webshop CMS to Belco's software. We have created ready-made links for the best-known CMS systems with which you (or your website administrator) can easily connect the webshop to Belco. Under the heading integrations you will find which systems this applies to and what you can do if your CMS is not listed. When your shop is linked, the last 3 months of customer data are automatically loaded into Belco.

2. Add channels

The next step is to add the different channels. By channels we mean all places from which the customer communicates with you, such as: e-mail, telephone and live chat, but also: WhatsApp, and Facebook Messenger. All messages received via these channels are forwarded directly to Belco in real time. You can choose to add all channels at once, but you can also do this step by step.

3. Decorate to your own taste

Belco is one system, but can be set up in a thousand and one ways. How you optimally set up Belco and which functions you do or do not use depends, among other things, on your industry and your wishes and objectives. Belco can be set up modularly, so that you can use exactly those functions and features that are important to you.

4. Invite your colleagues

We are almost there! Our software is linked to your CMS, the channels have been added and you have set up the system to your own taste. What remains now is to invite your colleagues. You can easily invite everyone within the company and conveniently divide them into teams. This way, various questions or problems that come in can be assigned to specific employees who understand them - very customer-friendly.


With Belco you can easily connect your favorite CMS system with our customer service software. We have already created a link for a number of CMS systems, allowing you to integrate them with Belco's software within a few minutes. Wondering if this also applies to your CMS? Check the list below and click on your CMS for more detailed information.

Help, my CMS is not listed! Don't panic, custom integrations can also be carried out, we call that a custom integration. Please contact us and we will discuss the possibilities.

Other integrations

There is more... in addition to a link with a webshop CMS, more smart integrations are possible. For example, you can link Belco to the order management systems Sherpa and Picqer. A link with the tritonX software is also possible. We will not go into this further in this tour, but feel free to click on the links below to read more about it.

Help, my CMS is not listed! Don't panic, custom integrations can also be carried out, we call that a custom integration. Please contact us and we will discuss the possibilities.

These customers already use our solutions

200+ e-commerce companies and retailers have now found their way to us. And we are very proud of that! Below we highlight a number of our customers and explain exactly what we do for them.