Facebook messenger

Many companies have a company account on Facebook: this often contains general company information and posts that may be interesting for the target group. In the specific case of e-commerce, Facebook is also a suitable channel to promote products in your webshop or place targeted advertisements, for example. But Facebook is also used to communicate with customers. This is done via Facebook Messenger: the chat function within Facebook.
Below we explain why it is advisable to link Facebook Messenger to your customer service environment and what Belco can do for you in this area.

Why link Facebook Messenger to your customer service software?

Many e-commerce companies find it a difficult dilemma: on the one hand, they want to be available to the customer on as many different channels as possible, but an employee must always be available to monitor all these individual channels and ask questions. from customers to answer.

Because the additional challenge is that the customer usually does not patiently wait for an answer: they prefer an immediate response. Belco's software responds to this in a smart way: all communication enters into one system: whether it concerns WhatsApp, Instagram or in this case Facebook Messenger. This way, as a customer service representative, you always keep an overview.

In Belco you can link Facebook Messenger to our customer service software in a few simple steps. All incoming messages then arrive via Belco and are automatically linked to the corresponding customer data.

Linking Facebook Messenger to Belco - 3 advantages

1. Automatic customer recognition

When a customer sends you a message via Facebook Messenger and the customer's details are known, for example because the customer has contacted you previously, you immediately see all the customer's details: from contact details to communication and order history. This information will help you enormously to help the customer quickly and efficiently.

2. Automatically forwarded messages

Unfortunately, Facebook Messenger is not the only (social media) channel for companies where customers communicate with you. This can also be via WhatsApp, Instagram, email or an external party. Before you know it, you spend a lot of time logging in to all these channels separately, which costs you a lot of time. With Belco customer service, all messages are received in one system and you can handle them immediately.

3. Create follow-up

Sometimes you can handle a customer's question or problem immediately, but it also happens that a follow-up action needs to be scheduled. You can easily create a ticket for this in Belco, possibly with a reminder message and a note to yourself or a colleague.

Curious about how Belco works in practice? Try the software for free for 2 weeks: without obligation and it stops automatically after 2 weeks.

Optimize your online store customer service today. And schedule a demo.

Why Belco

All-in-one solution

Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.

Customer satisfaction

We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.

200+ customers preceded you

We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.

We are ready for you

Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.