Privacy Policy

Order processing

When you place an order with us, we use your personal data to be able to process it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this purpose, we use your payment details, name and address, IP address, e-mail address, telephone number and billing address. We do this on the basis of your permission. We keep this information for six months after your order is completed and seven years thereafter (which is the legal retention period).

Dashboard access

With our dashboard, you get access to an environment where you can set, enter and change things yourself for the accessibility of your company. We keep track of what you have done and when, so there is proof of that. To do this, we use your name and address, billing address, IP address, phone number, email address and profile picture. We do this on the basis of your permission. We retain this information for up to six months after the end of your service.

Contact form and Newsletter

You can use the contact form to ask us questions or make requests. For this purpose, we use your e-mail address, IP address, telephone number and name and address details. We do this on the basis of your permission. We will keep this information until we are sure that you are satisfied with our response and six months thereafter. This way, we can easily retrieve the information in case of follow-up questions. It also allows us to train our customer service to be even better. You can subscribe to our newsletter. It contains news, tips and information about our products and services. You can cancel your subscription at any time. Every newsletter contains an unsubscribe link. You can also do this through your account. Your e-mail address will automatically be added to the list of subscribers. This data will be stored until you cancel your subscription.

Your account

Certain areas of our website require you to register first. You must then provide information about yourself and choose a user name. We will then create an account for you to log into with that user name and a password of your choosing. For this purpose, we will use your name and address, telephone number, e-mail address, IP address and billing address. We do this on the basis of your permission. We will keep this information for six months after you have cancelled your account. We save this information so that you do not have to fill it in again each time and so that we can contact you more easily if necessary. You can change information in your account whenever you want.

Other parties

We do not give your personal data to other companies or organisations, except if this is necessary for our services or if the law requires us to do so. An example is that we may report a suspected fraud to the police.

Advertising

We would like to send you advertisements about offers and new products or services. We do this by post, e-mail, social media and telephone. You can object to this advertising at any time. Every letter tells you how to do this. Every e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also inform us of this via your account. Provision to other companies or organisations We will only provide your personal data to other companies or organisations if this is necessary for our services or if we are legally obliged to do so (e.g. if the police demand this in the case of suspected crime). We work together with certain companies. These partners may therefore receive your personal data. This is necessary to be able to provide you with what you have purchased. Some partners are located outside the European Union. We have strict agreements with them and they must comply with European privacy laws.

Cookies

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But they also allow us to know that you are visiting us again. When you visit our website for the first time, we show you a message explaining about cookies. If you continue to use our website, we will assume that you do not object to the cookies. You can disable cookies via your browser, but some parts of our website will then no longer work properly. We have made arrangements with other companies about the use of cookies. However, we do not have complete control over what they do with the cookies. So please read their privacy statements too.

Google Analytics

We use Google Analytics to track how visitors use our website. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep track of. We have not allowed Google to use the Analytics information for other Google services. We have Google anonymise the IP addresses.

Gmail integration

Additional Restrictions on Use of Your Google User Data Notwithstanding anything to the contrary in this privacy policy, use of this integration is subject to additional restrictions if you have given access to it in Belco. The integration provides access to the following parts of your google data:

• The integration only uses access to read, write and/or modify or manage Gmail messages, including attachments, metadata, headers and settings in order to provide a web client that allows users to create, send, read and process e-mails and does not transfer such data to others. Unless it is necessary to do so in order to improve the aforementioned data, or to comply with applicable law or as part of a merger, acquisition or sale of assets.
• The integration does not use this G-mail data to display advertisements.
• The integration does not allow third parties to read messages unless they have an agreement to do so, this is necessary for security purposes such as investigation of abuse, to comply with applicable laws, or to analyse internal processes, and only when the data has been collected and anonymised.

Leadinfo

To measure the business use of our website, we use the Leadinfo service from Rotterdam. This service shows us company names and addresses based on the IP addresses of our visitors. The IP address is not recorded.

LinkedIN

We use LinkedIN to track how visitors use our website. We have concluded a processor's agreement with LinkedIN. This contains strict agreements about what they are allowed to keep track of. We have not allowed Hotjar to use the obtained data for other LinkedIN services. We will have LinkedIN anonymise the IP addresses.

Belco

We use Belco to keep track of how visitors and customers use our website and to offer visitors and customers customer service via chat, phone and/or email. To do this, we use your name and address, billing address, IP address, phone number, email address and possibly a profile picture. We do this on the basis of your consent. Belco will not use this information for other purposes. We keep this information for 6 months after the last contact and/or after the end of the service to you.

Security

Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

• Access to personal data is protected with a user name and a login token;
• After receipt, the data is stored in a separate, protected system;
• We use secure connections (Secure Sockets Layer or SSL) which protect all information between you and our website when you enter personal data;
• We keep logs of all personal data retrievals;
• We take measures such as monitoring our data centre and using VPN connections for access protection of the systems in which personal data are stored.

Changes to this Privacy Statement

When our website changes, we naturally have to update the privacy statement as well. So please always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Access and change your data

If you have any questions or want to know what personal data we hold about you, please feel free to contact us. See contact details below. You have the following rights:

• get an explanation of what personal data we have and what we do with it;
• access to the exact personal data we have;
• having errors corrected;
• the deletion of outdated personal data;
• withdrawal of consent;
• object to a certain use Please make sure that you always clearly state who you are, so that we can be sure not to edit or delete data belonging to the wrong person.

Filing a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Personal Data Authority.

Contact details

Belco B.V. Zaailand 106 8911BN Leeuwarden hello@belco.io Telephone: 085-8885012