Sherpa

With our specially developed customer service software for web shops, all customer communications arrive in one system. Think of e-mail, telephony, social media messages and Live Chat. In this way, all customer questions can be dealt with from one single environment, saving you time and making your customers happy. Because some of our customers use Sherpaan, we have developed a handy plug-in which you can use to link Sherpaan's software to Belco. Below we explain what the advantages of this are.

Is it difficult to link Sherpaan to Belco?
No, it is not! With the convenient Sherpaan plug-in, you can link your shop to Belco in a few steps. Do you need help with this or is something wrong? Please contact us, we are happy to help!

Linking Sherpaan to Belco has a number of interesting advantages. We will explain 3 of them below.

1. Customer data automatically loaded from Sherpaan

All important order information about a customer, such as contact details, orders placed or the status of orders, is automatically loaded into Belco. This way you have all information at hand to help your customer quickly and efficiently. You can even change or add orders at the last minute.

2. Forwarding

Within Belco, you can easily add an internal note or a follow-up to a conversation. This can be a note to yourself, but you can also easily forward messages to colleagues or other departments, so that they can handle the customer's query further.

3. Creating teams

Especially when you run a larger shop, it can be convenient and even necessary to divide your customer service into different teams. Within Belco, you can easily create teams and link customer experts to them. 

Curious how Belco works in practice? Try out Belco for 2 weeks free of charge: no obligation and it stops automatically after 2 weeks.