Linking Sherpaan to Belco
With our specially developed customer service software for web shops, all customer communications are entered into one system. Think of e-mail, telephone, social media messages and Live Chat. This way, all customer questions can be handled from one environment, saving you time and making your customers happy. Because some of our customers use Sherpaan, we have developed a handy plug-in that allows you to link Sherpaan's software to Belco. Below we explain the advantages of this.
Is it difficult to connect Sherpaan to Belco?
No! With the handy Sherpaan plug-in you can connect your shop to Belco in a few steps. Do you need help with this or is something going wrong? Contact us, we are happy to help you!
Linking Sherpaan to Belco has a number of interesting advantages. Below we explain 3 of them.
1. Customer data automatically loaded from Sherpaan
All important order information of a customer, such as contact details, orders placed or order status, is automatically loaded into Belco. This way you have all the information at hand to help your customer quickly and efficiently. You can even change or add orders at the last minute.
Within Belco you can easily add an internal note or a follow-up to a conversation. This can be a note to yourself, but you can also easily forward messages to colleagues or other departments so that they can further handle the customer's question.
3. Create teams
Especially when you run a larger online store, it can be useful and even necessary to divide your customer service into different teams. Within Belco you can easily create teams and link customer experts to them.
Curious about how Belco works in practice? Try Belco for free for 2 weeks: without obligation and it stops automatically after 2 weeks.