Link Picqer to Belco
At Belco, we prefer to bring together as much information as possible in one system. For example, all customer communication in our customer service software enters one system, such as: e-mail, telephony, social media messages and Live Chat. This way, all customer questions can be handled from one system. Because some of our customers use Picqer, we have developed a handy Picqer API with which you can link Picqer software to Belco. Below we explain what the advantages of this are.
Is it difficult to link Picqer to Belco? No, it is not! With the handy Picqer plug-in, you can link your shop to Belco in just a few steps. You can read exactly how this works here. Do you need help with this or is something wrong? Please contact us, we are happy to help!
Linking Picqer to Belco has a number of interesting advantages. We will explain three of them below.
1. Customer data automatically loaded from Picqer
Having the right information is often the key to solving a customer question. That's why all the important data from Picqer is automatically transferred to Belco. For example, in Belco you can see what the customer has ordered, whether a product is in stock and also what the status of an order is. In this way, Belco joins forces with Picqer and you always have all the information you need to help customers quickly and effectively.
2. Switching between Belco and Picqer
The most important customer and logistics data are automatically loaded into Belco. Do you need extra information from Picqer or do you want to check something for the customer? Then you can easily switch from Belco to the Picqer dashboard with a push of a button.
Sometimes you cannot solve a customer question right away and you have to send an e-mail to an external party, for example. In Belco, you can do this simply by clicking on 'forward' from within the conversation with the customer. When the other party responds, you will be notified immediately.
Curious how Belco works in practice? Try out Belco for 2 weeks free of charge: no obligation and it stops automatically after 2 weeks.
Optimise your web shop customer service today. And schedule a demo.
Belco is all-in-one customer service software. This means that we have put everything you need to run your customer service successfully into one system - making it easy.
We make customer happiness a concept. It is our mission to help your webshop achieve a 9+ customer service rating.
We provide customer service software for over 750 webshops of 200 e-commerce companies. Choose from one of our very complete standard packages or develop a customised solution with us.
Translating your wishes and objectives into the very best customer service solution is what we do best. In addition, you can always ask us questions and we will gladly help you if you are at a loss.