Connect Magento 1 to Belco
If you run one or more webshops, you know better than anyone that you will be confronted with questions, e-mails and telephone calls. You use Belco software to ensure that all of these arrive at one central point and can be dealt with. Because many of our customers use Magento 1, we have developed a plug-in which allows you to easily link your Magento 1 webshop to Belco's software.
Is it difficult to link Magento 1 to Belco? No, it isn't! With the handy Magento 1 plug-in, you can link your shop to Belco in just a few steps. You do this by going to Shops in the Belco menu and clicking on 'Add shop'. You can read exactly how this works here. Do you need help with this or is something wrong? Please contact us, we are happy to help!
Linking Magento 1 to Belco has a number of useful advantages. We will explain 3 of them below.
1. Adding channels
When you have linked your Magento webshop to Belco, you can add all your communication channels, such as e-mail, telephony, social media messaging and Live Chat, to Belco. All customer questions will then arrive in one inbox and can also be answered immediately from Belco.
2. Customer card
When a customer contacts you and is recognised by Belco, for example because the customer has placed a previous order, the customer card is immediately shown. Here you can find all the important data about the customer: from contact details to order history.
3. Taking internal notes
Do you want to make a quick note during or after a conversation with your customer? This is easy in Belco with internal notes. You can make a note for yourself, but also for a colleague, for example.
Curious how Belco works in practice? Try out Belco for 2 weeks free of charge: no obligation and it stops automatically after 2 weeks.