Do you have a webshop and do you communicate with your customers via telephone, Whatsapp, e-mail and social messengers? Then Belco is the solution for your webshop! With Belco you manage all communication channels centrally from one smart tool.
The result of our customer service tool?
Satisfied customers and satisfied customer service employees. We provide overview and structure in your customer service!
Web shops cannot do without a good customer service tool. Manage all communication with your customers from one tool. Moreover, we immediately access customer data as soon as they contact you: you immediately see what they have purchased or have in their shopping cart. Our handy webshop links make this possible: we even show real-time data in the customer service tool.
Belco is the smart customer service tool that makes everyone happy: your customer service employees and your customers! Moreover, we don't just supply a tool: we also provide real service. You will receive professional onboarding and we will contact you regularly. We never let you swim! If you have any questions, our helpdesk is ready to help you. That is what we excel in: excellent customer service and we listen to your questions and feedback!
Telephony, Whatsapp, Facebook Messenger, Chat, Instagram DM and email: all customer communication enters Belco. You don't need anything other than Belco to communicate with your customers: we structure and collect all contact moments in our smart customer service tool. You will find everything in the clear dashboard, with an icon we indicate which channel the customer has contacted. You can also easily link follow-up to an incoming item: link it directly to a colleague or self-created group within Belco.
Our customer service tool offers your webshop everything you need to make your customers happy!
The most frequently heard compliment is that in addition to our great tool, we also provide excellent service ! We are down-to-earth and find our own customer service just as important as yours!
During onboarding we will show you the best way to set up the customer service tool. We tailor the onboarding to your wishes and help you with the setup.
We like to be inspired by the world around us. And in turn, we hope to inspire you that things can be done differently: more personal, more customer-friendly and more fun.
We always want to be in the front row when it comes to technological developments. Where can we improve and how do we respond intelligently to the future wishes of our users? These are questions we ask ourselves every day.
