We ensure that all important communication channels come together in one simple system! Our fashion customers can't do without Belco's customer service software.
We understand fashion companies like no other and that is the reason why dozens of fashion stores work with Belco on a daily basis. Anna of Rinsma Fashion in Gorredijk put it well: "Because many of our guests buy both in the store and online, it is extra nice to have all the data of our guests in one system. This is another similarity that many fashion retailers have: they sell from the physical store but also online. That is common within the fashion industry.
A striking and characteristic feature of the fashion retailer is that there is often no IT specialization in-house, and that is exactly where Belco makes the difference! Belco is more than just a tooling, we deliver excellent and personal service around the product. Technical knowledge is not required and our service team is always happy to help.
Whether a customer calls, asks a question via e-mail or Whatsapp - it all comes into one system: Belco. Moreover, it can also be used from home, a second location such as an outlet or a pop-up store, without any technical know-how. A user can log in from any location and gain insight into all customer communications.
Fashion stores and fashion web shops, in most cases, have several contact channels for their customers. After all, a customer wants to communicate through the channel of their own liking, which creates challenges for customer service-they have to take care of all the customer queries and then assign it to the right departments.
Belco ensures that all these communications are stored in one place and can be communicated directly with the customer through this system. Moreover, colleagues can view previous communications directly which prevents misunderstandings. With Belco you keep the overview, you can communicate faster with the customer and colleagues and ensures happy customers!
At Belco, we don't believe in old-fashioned forms. We prefer to see direct and personal contact between you and your customer: live chat is the way to go. When a customer leaves a message on your website, Belco notifies you of this and you can respond immediately.
In Belco, you can use triggers to provide automated responses to customers in the live chat. For example, you can automatically send a friendly chat message to your customer, telling him that shipping is free if he spends 5 euros more in the shop or give him tips on the check-out when he gets stuck. This way, you actively help your customer and increase your conversion at the same time.
You can customise your chat widget: change the colours and choose a tone of voice for your automated chat messages that reflects your brand and identity. You can also set up the widget in 12 different languages, so your customer friendliness doesn't stop at national borders.