We understand the fashion industry!
We understand fashion companies like no other and that is also the reason why dozens of fashion stores work with Belco every day. Anna van Rinsma Fashion from Gorredijk put it well: "Because many of our guests buy both in the store and online, it is extra nice to have all guest data clearly organized in one system." This is also an agreement that many fashion retailers have: they sell from the physical store but also online. This is common within the fashion industry.
It is striking and characteristic of the fashion retailer that there is often no IT specialization in-house, and that is exactly where Belco makes the difference! Belco is more than just a tooling, we provide excellent and personal service surrounding the product. No technical knowledge is necessary and our service team is always happy to assist you.
Fashion retailer customer service software
Whether a customer calls, asks a question via email or WhatsApp - it all comes into one system: Belco. It can also be used from home, a second location such as an outlet or pop-up store without technical know-how. A user can log in at any desired location and gain insight into all customer communications.
All your customer information in one customer service tool
Easy-does-it software for fashion retailers
Fully tailored to the fashion industry
20+ fashion shops use Belco
Best rated by customers with a 9.5
Combine the most commonly used contact options in one central fashion solution
In most cases, fashion stores and fashion web shops have various contact options for their customers. After all, a customer wants to communicate via the channel of their own choosing, which creates challenges for customer service - they must receive all customer questions and then submit them to the right departments.
Belco ensures that all this communication is stored in one place and that direct communication with the customer can take place via this system. In addition, colleagues can immediately view previous communications, which prevents misunderstandings. With Belco you keep an overview, you can communicate faster with customers and colleagues and ensure happy customers!
Live chat
Talk to your customer
At Belco we do not believe in old-fashioned forms. We prefer direct and personal contact between you and your customer: live chat is the way to do this. When a customer posts a message on your website, you will immediately receive a notification in Belco and you can respond immediately.
Automate customer contact
In Belco you can use triggers to provide automated responses to customers in the live chat. For example, automatically send a friendly chat message to your customer that shipping is free if the customer spends 5 euros more in the store or give tips at check-out if the customer is in danger of getting stuck. This way you actively help your customer and increase your conversion at the same time.
Create your own look and feel
You can customize your chat widget to your own taste: adjust the colors and choose a tone of voice for your automated chat messages that matches your brand and identity. In addition, you can set the widget in 12 different languages, so that your customer service does not stop at the national border.
Why does the fashion industry choose Belco?
We understand the retailer
We understand the fashion retailer and the challenges in this industry. With us you will also receive personal help if necessary!
No technical knowledge
You don't need any technical knowledge to use Belco. Moreover, you can log in from anywhere in the world.
Increase efficiency
Every second counts and a customer should not be disappointed: by increasing efficiency (finding and viewing customer communications/orders) you turn your customers into real ambassadors!
All social channels
Consumers communicate more and more easily via WhatsApp, Instagram or Facebook: these channels are also entered into Belco and can be answered immediately.
Online customer service solution for fashion and retail:
- Links with all major webshop platforms
- No technical knowledge required
- You can log in and work anywhere in the world
- More satisfied customers through more insight
