Bubble
Bubble in short
With Bubble you can integrate Belco with almost any telephony platform. You can immediately see which customer is calling and which colleague was last in contact. In addition, you can immediately open the customer card at the touch of a button. This way you can speak to the customer even better and you don't have to ask for name, address or customer number. Thanks to the technology that Bubble uses, all information is retrieved in real time.
Advantages
1. Callback request
By configuring one of the buttons as a Callback Request button, you never have to write down a number again, but you can immediately email the customer details to your colleague.
2. Compatibility
Because Bubble can connect to almost any telephony platform, you do not have to switch telephony platforms. Because Bubble is a generic piece of software, it can be easily connected to any platform. Bubble is also available for both Windows and MacOS users.
3. Last called
Our “last called with” function allows you to immediately see which colleague was last contacted. Very useful if a customer calls back after a missed call and asks who called.
Link Belco to Bubble
Just like Bubble, we at Belco are always looking for solutions to make your e-commerce environment smarter - that's why we like to work together as partners. With Belco software you run your entire customer service in one system. All channels, from telephone, email to social media, end up in the same shared inbox. Plus all available customer information is immediately loaded into the system.
You can link Belco to your webshop by going to Shops in the Belco menu and clicking on 'Add shop'. You can read exactly how this workshere. Do you still need help with this or is something going wrong? Contact us, we are happy to help you!
Why Belco
All-in-one solution
Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.
Customer satisfaction
We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.
200+ customers preceded you
We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.
We are ready for you
Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.