Why link a WhatsApp business account to customer service software?
When you run a customer service department, you prefer that all communication enters one system: this way you keep an overview and you can respond quickly. Responding quickly with a WhatsApp Business account is not only nice for your customer, it is also the only way to send personal messages within your WhatsApp business account.
WhatsApp Business API
To connect WhatsApp to other software, for example to Belco's customer service software, you need a WhatsApp Business API. You can have this API generated on various websites. You can then link your WhatsApp Business account to Belco in a few simple steps. You can read exactly how this works here: How do I connect WhatsApp for Business with Belco?
In Belco you can easily link WhatsApp business to our customer service software within 10 minutes.
Link WhatsApp for business to Belco - 3 advantages
1. All customer data at hand
When a customer sends you a message via WhatsApp and the customer's details are known, for example if the customer has previously placed an order in your webshop, you will immediately see the contact details, as well as the communication and order history. This way you always maintain an overview and have all the information at hand to help your customer quickly.
2. Useful templates
When answering your customer you have two options: you can type a personal answer as you are used to from your regular WhatsApp, but you can also send templates (automatically). The latter is useful, for example, when you want to send an appointment confirmation or a status update on an ongoing issue. The option to send templates is also available from Belco.
3. Create follow-up
If you want to plan a follow-up action after a WhatsApp message from a customer, such as scheduling a call appointment or sending a status update, you can create a follow-up in Belco. You do not have to switch between different platforms, but you can immediately create a ticket from the same system with a note for yourself or a colleague.
Curious about how Belco works in practice? Try the software for free for 2 weeks: without obligation and it stops automatically after 2 weeks.