B2C e-commerce (business-to-consumer)
What is B2C e-commerce?
B2C e-commerce, also called business-to-consumer e-commerce, refers to the online sale of products or services to consumers. It includes all transactions that take place via a digital platform, such as an online store or online marketplace.
B2C e-commerce is a growing market and is becoming increasingly important for online stores and other e-commerce companies. Consumers increasingly need convenient and fast ways to purchase products and services. B2C e-commerce allows consumers to easily find and order products and services via their computer, tablet or smartphone.
B2C e-commerce differs from B2B e-commerce (business-to-business) in that transactions take place between businesses and consumers rather than between businesses. B2C e-commerce therefore often requires specific functions and options, such as secure payment methods and good customer service.
To be successful in B2C e-commerce, online stores and other e-commerce companies must focus on providing a seamless and attractive customer experience, including fast and reliable delivery and good customer service.
Why Belco
All-in-one solution
Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.
Customer satisfaction
We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.
200+ customers preceded you
We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.
We are ready for you
Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.