Aiden

Guided selling works as follows: first of all, depending on the product, you draw up a number of questions that you want to ask the customer in order to make the choice easier, think of the example of running shoes. Then you link to these questions a number of products that you can show the customer. This way, you make a selection for your customer that makes the choice for a product easier and you provide a personal service that normally only physical shops can offer. Furthermore, the tool of Aiden is fully adaptable to the look and feel of your webshop and can be easily integrated in your shop.

1. Integrating Aiden with Belco

By connecting Aiden to the Belco customer service software, you can make your service even more personal! When a customer still can't make up his mind after answering the questions, or has another question, a chat can be started with a 'real' employee. The employee sees exactly which questions the customer has already answered and can give the customer tailor-made advice - efficient, fast and very customer-friendly. 

2. Customise the tool

Every webshop is different and has different products. That's why you can set up the Aiden tool completely according to your own taste. You decide which questions you ask the customer and what the look and feel of the tool will be.

3. Optimal customer experience

With guided selling, the product on your web shop is not the starting point, but the wishes of the customer. You help the customer in a very valuable way to choose the product that suits him or her best. This increases the customer experience enormously: something you will also see back in the conversion. Case studies by Aiden show a conversion increase of up to 5 times.