Do you have a webshop and do you communicate with your customers by phone, Whatsapp, email and social messengers? If so, Belco is the solution for your webshop! Belco allows you to manage all communication channels centrally from one smart tool.
The result of our customer service tool?
Satisfied customers and satisfied customer service staff. We provide overview and structure in your customer service!
Webshops cannot do without a good customer service tool. Manage all communication with your customers from one tool. Moreover, we immediately grab the customer data as soon as they contact you: you see directly what they have bought or have in their shopping cart. Our handy webshop links make this possible: we even show real-time data in the customer service tool.
Belco is the smart customer service tool that makes everyone happy: your customer service staff and your customers! Moreover, we don't just deliver a tool: we also provide real service. You get professional onboarding and we contact you regularly. We never let you swim! If you have any questions, our helpdesk is there for you. That's what we excel at: excellent customer service and we listen to your questions and feedback!
Telephony, Whatsapp, Facebook Messenger, Chat, Instagram DM and e-mail: all customer communication comes into Belco. You don't need anything else but Belco to communicate with your customers: we structure and collect all contact moments in our smart customer service tool. You can find everything in the clear dashboard, with an icon indicating which channel the customer contacted us via. You can also easily link a follow-up to an incoming item: link it directly to a colleague or your own created group within Belco.
Our customer service tool offers your webshop everything you need to make your customers happy!
The most common compliment we receive is that in addition to our great tool, we also deliver amazing service! We are down-to-earth and consider our own customer service just as important as yours!
During the onboarding, we show you the best way to set up the customer service tool. We tailor the onboarding to your needs and help you set it up.
We like to be inspired by the world around us. And in turn, we hope to be able to inspire you too, that maybe things can be done differently: more personal, more customer-friendly and more fun.
We always want to be in the front row when it comes to technological developments. We ask ourselves these questions on a daily basis: what can we do better and how do we cleverly anticipate the future wishes of our users?
