Why connect a WhatsApp business account to customer service software?
When you're running a customer service business, you want all your communications to come into one system - that way you can keep track of them and respond quickly. Responding quickly with a WhatsApp Business account is not only great for your customer, it's also the only way to send personal messages within your business WhatsApp account.
WhatsApp Business API
To connect WhatsApp to other software, such as Belco's customer service software, you need a WhatsApp Business API. You can get this API generated on several websites. Then you can link your WhatsApp Business account to Belco in a few simple steps. To find out exactly how this works, read here: How do I connect WhatsApp for Business to Belco?
In Belco, you can connect WhatsApp business to our customer service software easily and within 10 minutes.
Connecting WhatsApp to Belco for business - 3 advantages
1. All customer data at hand
When a customer sends you a message via WhatsApp and the customer's details are known, for example if the customer has previously placed an order in your webshop, you get the contact details, as well as the communication and order history, right on the screen. This way, you always have an overview and all the information you need to help your customer quickly.
2. Useful templates
When replying to your customer, you have two options: you can type in a personal reply as you would in your regular WhatsApp, or you can send (automatic) templates. The latter is for example useful if you want to send an appointment confirmation or a status update on a current issue. The option to send templates is also available from Belco.
3. Creating a follow-up
If you want to schedule a follow-up action after a WhatsApp message from a customer, for example scheduling a call or sending a status update, you can create a follow-up in Belco. This way you don't have to switch between different platforms, but you can create a ticket with a possible note for yourself or a colleague right from the same system.
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Belco is all-in-one customer service software. This means that we have put everything you need to run your customer service successfully into one system - making it easy.
We make customer happiness a concept. It is our mission to help your webshop achieve a 9+ customer service rating.
We provide customer service software for over 750 webshops of 200 e-commerce companies. Choose from one of our very complete standard packages or develop a customised solution with us.
Translating your wishes and objectives into the very best customer service solution is what we do best. In addition, you can always ask us questions and we will gladly help you if you are at a loss.