E-mail may be one of the oldest forms of digital communication, but it is certainly not extinct. Because, don't worry: more than 3 million e-mails are sent worldwide every second. For companies, too, and certainly online companies such as web shops, e-mail is still a frequently used channel for communicating with customers.
Below we explain why it is smart to link your e-mail to your customer service software and which handy e-mail features you can use in Belco to work even faster and more efficiently.

Why link E-mail to your customer service software?

It is advisable to integrate your e-mail into your customer service environment. This way, you keep a good overview of which new e-mails come in and which follow-up actions need to be taken. Moreover, by working with a shared inbox, everyone can view and deal with the e-mails: this way, e-mails are never left lying around (with one person).

In Belco, you can link your e-mail to our customer service software easily and within 5 minutes. With a special forwarding function, you automatically forward all incoming e-mails to Belco, while your mailbox remains intact.

5 Useful E-mail Functions in Belco

Belco has added a number of clever features to e-mail to make customer communication efficient and smooth. We explain some of them below.  

1. Business rules

In Belco, you can use business rules to ensure that e-mails are immediately forwarded to the right team or person. For example, you can immediately forward all e-mails that contain the word 'complaint' to the appropriate person or department, who can then deal with the e-mail.

2. Your own e-mail template

With the markup template engine you can easily create a personalised template for your emails: in your own style and with a custom signature.

3. Fast reactions

This feature will save you a lot of time. The quick response feature in Belco allows you to give predefined answers to customer e-mails. For example, you can respond quickly to a frequently asked question from a customer. You can call up quick reactions with the # function and fine-tune them where necessary.

4. Customer recognition

When you link your e-mail to Belco, you can see in the system which customer sent you an e-mail. You can see previous conversations with the customer, as well as the order history and the most important customer data - which saves you a lot of searching.

5. Internal forwarding of e-mails

You can also easily forward messages internally to a colleague, but also to a party outside Belco, such as a supplier. When you receive a response to your forwarded e-mail, it will automatically come in as an internal note and you can immediately follow up on it.

Optimise your web shop customer service today. And schedule a demo.

Why Belco

All-in-one solution

Belco is all-in-one customer service software. This means that we have put everything you need to run your customer service successfully into one system - making it easy.

Customer satisfaction

We make customer happiness a concept. It is our mission to help your webshop achieve a 9+ customer service rating.

200+ customers preceded you

We provide customer service software for over 750 webshops of 200 e-commerce companies. Choose from one of our very complete standard packages or develop a customised solution with us.

We are ready for you

Translating your wishes and objectives into the very best customer service solution is what we do best. In addition, you can always ask us questions and we will gladly help you if you are at a loss.