Why link bol.com to your customer service software?

Bol.com

Many web shops choose to sell their products not only in their own web shop, but also through an external party or parties. By far the best known sales platform for external traders is bol.com. With no fewer than 23,000 different external providers and some 75 million visitors per month, it is by no means a small player in the market. Besides the many advantages of selling via bol.com, there are also disadvantages. One of these is communication with customers, which takes place via bol.com and not via the company's own communication channels. Fortunately, Belco has the solution for this.

Below we explain why it makes sense to link bol.com to your customer service environment and what Belco can do for you in this area.

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Why link bol.com to your customer service software?

A disadvantage of working with an external party such as bol.com is that communication with customers runs via their channel. You therefore have to log on to bol.com and view and respond to the messages there. The danger of this is that it may not be part of your system to check all the time and you may easily overlook a question or response.

If customers have to wait too long for a reply, you may end up with a bad review before you know it. Fortunately, Belco has found a solution to this problem. With Belco, all customer communications, such as e-mails, phone calls, WhatsApp messages, but also messages from bol.com are received in one system - we call this all-in-one customer service software.

With our bol.com plug-in, you can link bol.com to your customer service software in just a few simple steps. All incoming messages will then be received via Belco and can also be answered there. We explain how this connection works exactly here here.

Connecting Bol.com to Belco - 3 advantages

1. Customer recognition

When a customer sends you a message via bol.com and the customer's details are known, for example because the customer has already ordered something in your webshop, you will immediately see the customer card. This customer card contains the customer's contact details, but also, for example, the communication and order history. This information helps you enormously in helping the customer quickly and efficiently.

2. Shared Inbox

The name says it all: within Belco you work with a shared inbox. This means that all communication from customers, via whatever channel, ends up in a single inbox. However, you can see which channel the message from the customer comes from by using smart icons.

3. Ask a colleague for help

Do you know the answer to a question from a customer via bol.com, but you suspect that a colleague can help the customer? Simply send an internal message to your colleague. Extra handy: you can even see if your colleague is working and available at that moment, so that he or she - if you ask nicely - might be able to help you right away.

Curious how Belco works in practice? Try the software for free for 2 weeks: no obligation and it stops automatically after 2 weeks.