We help 1000 web shops to a 9+ rating every day

Customer Service Software:
Overview & Efficiency

Centralize all your customer communications with Belco's customer service software. View previous contact moments and follow-up actions clearly in your dashboard.

This not only makes your customer service more user-friendly and efficient, but also more fun for both your team and your customers. Because satisfied customers stay loyal customers.

Try out for free
View examples

Webshop customer service software

Since 2014, we have been supporting e-commerce companies in optimizing their customer service. Belco's customer service software bundles all communications into one integrated solution and provides an up-to-date customer profile.

Book a demo
View prices

Seamless Integration: Customer Service Software for Webshops

Belco integrates effortlessly with popular e-commerce platforms such as:

Thanks to the webshop link, you get instant insight into customer purchases, cart contents and previous communications. Our customer service software brings all essential information from your webshop to Belco.

Book a demo
Try out for free

Optimize your Customer Service with Our Software

Our customer service experts are ready to teach you all about Belco. In just 45 minutes, we'll demonstrate how to optimize your customer service with our easy-to-use software.

Book a demo
Get started

Customer Service Software: Overview & Satisfied Customers

Belco helps webshops achieve a 9+ rating for their customer service with our advanced and practical software. We bundle all communication channels to manage your customer service seamlessly and efficiently.

Our smart system integrates phone, email, WhatsApp and Facebook, allowing you to always be in direct contact with your customers. Your team can easily retrieve previous conversations and managing multiple channels becomes a breeze.

Belco - One customer service tool

All customer communications at
one location

Belco - easy to use

Collaborate smoothly with
your team

Belco - fully customisable

Customizable to your individual needs

Belco - 200+ companies

1000+ webshops satisfied
with Belco

Belco - rating of 9.5

Belco scores top: a
9.5 rating

You don't hear this at Belco

"What is your customer number?"
When a customer contacts you, you see on the customer card who the customer is and you immediately have all the important data of the customer at hand. So no hassle with customer numbers.
Have you contacted us before?
In addition to the customer data, you can also see whether the customer has already had contact with you and via which channels, for example e-mail, WhatsApp or telephone: indicated with handy icons.
I am going to look into another system.
Belco is all-in-one customer service software. Everything you need to run your customer service successfully has been brought together in one system - for your convenience.
This is a question for a colleague.
In Belco you can assign different incoming questions to a specific team. In this way, the question always reaches an employee who can actually answer it.
What a @*#%& service!
Something goes wrong in every company. Belco allows you to respond quickly, in a customer-friendly and pro-active manner to complaints and to turn even dissatisfied customers into satisfied ones again.
Curious about what you will hear at Belco?
Book a demo

Success Stories
'Our Cases'

Every day more than 1000 web shops rely on our customer service software! Our solution is intelligent, scalable and above all effective. The result: satisfied customers! Our software proves its value with a 5-star rating on Google, something we are extremely proud of!

How do you ensure that everyone in the company works together easily and efficiently in one system?

Read more about our collaboration with DAKA here. We will tell you what DAKA does, where their customer service challenges lie, what solutions we have found for them and what results they are achieving.
Read this case

How to reduce the average handling time of logistics queries by 30 sec. per customer query

Read more about our partnership with We Love Deco here. We'll tell you what We Love Deco does, where their customer service challenges lie, what solutions we've found and what results they've achieved.
Read this case

How Shampoobars continues to score a 9.3 out of 10 rating with customer service!

Read more about our partnership with Shampoo Bars here. We tell you what Shampoo Bars does, where their customer service challenges lie, what solutions we have found and what results ...
Read this case
Next case

Praising feedback from our customers

"Working with customer service software was nothing new for us. To be honest, we initially chose Belco mainly because it offered more possibilities at a better price. But we soon noticed more advantages: it is simply a very user-friendly package which works fine. In addition, the contact with Belco is always friendly and good. We have never regretted switching to Belco.
-
Edward Porter
E-Commerce manager - Daka
"We are very positive about Belco. Belco provides an overview, gives handy reminders and makes communication between various employees quick and easy. Difficult matters can easily be passed on to a colleague ;-) Checking off e-mails that have been dealt with, for example, works very well and provides an overview. We also like the fact that we can send e-mails from the system, so you don't have to keep both Belco and your e-mail open - ideal!
-
Lyan Garritsen
Co-owner - Shampoobars.com

Shops use Belco for great customer service!

Webshops choose Belco for outstanding customer service!

Customized service

"Practice what you preach!" We make sure to set an excellent example of good customer service ourselves! We strive to provide customized service and always work with solution-oriented approach.

Personal advice

Are you unsure if Belco is the right customer service software for you? We are happy to think with you and evaluate together whether our software fits your needs and goals. Our advice is always personal and sincere.

Real people

We believe in genuine customer contact: honest conversations with real people. Our bot is there to support, but will never take over a conversation - never!

Less, but better!

Every business is unique and requires customized customer service. Together with you, we examine which functionalities you need and which ones you don't. Because sometimes less is more and leads to better results.